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Customer Care Co-ordinator

Jobs » Customer Care Co-ordinator


Position: Customer Care Co-ordinator

Location: Corwen, North Wales

Status: Recruiting

Summary:

Your role will be to provide a comprehensive and professional service to our customers, including managing and monitoring all issues raised. You will log all correspondence in our bespoke database system and provide relevant information as necessary to both our Worldwide Distributor Network and the general public. This information can often be of a technical nature so those with a mechanical interest will be at an advantage.


Description:

The Company

Ifor Williams Trailers Ltd was established in 1958 and to date has manufactured over half a million trailers. We are the European market leader in the design, manufacture and distribution of trailers up to 3500KG gross weight. The business has experienced significant growth over the past 10 years and has an increasing export market. The product range is the most diverse in industry and continues to grow. Our Design Engineers work closely with the Customer Care team to develop new models that are wanted across the market and exceed customer expectations.

The Role

Your role will be to provide a comprehensive and professional service to our customers, including managing and monitoring all issues raised. You will log all correspondence in our bespoke database system and provide relevant information as necessary to both our Worldwide Distributor Network and the general public. This information can often be of a technical nature so those with a mechanical interest will be at an advantage.

The Candidate

To do so, you will be confident, mechanically minded, possess excellent communication and organisational skills and be able to work unsupervised as well as part of a team. You will be reporting to the Customer Care Manager and interacting with all levels of the organisation, from line Managers to Senior Management, so an analytical approach and experience of using MS Office software is highly desirable.

Ideally, you will be educated to degree/HND level although applications from school leavers with good A level grades will also be considered. We would also welcome applications from those who have business experience in a customer care/warranty environment.

Training will be provided and an attractive remuneration package is available to the right candidate.

If this is the position you are looking for, send your CV to:

Email: recruitment@iwt.co.uk

Post: Recruitment, Ifor Williams Trailers Ltd., Cynwyd, Corwen, Denbighshire, LL21 0LB.


Jobs » Customer Care Co-ordinator

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